Privacy Policy
Effective Date: October 24, 2025
At Pawsome Gadgets (“we”, “us”, “our”), we value your privacy and are committed to protecting your personal data in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act) of India.
This Privacy Policy describes how we collect, use, store, share, and protect your personal data when you visit our website, make a purchase, or communicate with us. By using our website or services, you consent to the practices described in this policy.
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1. Applicability
This Privacy Policy applies to all individuals (“Data Principals”) whose personal data is collected, processed, or stored by Pawsome Gadgets (“Data Fiduciary”) through our website, mobile site, or other online channels.
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2. Definitions
Personal Data: Any data about an individual who is identifiable by or in relation to such data.
Data Fiduciary: Pawsome Gadgets, which determines the purpose and means of processing personal data.
Data Processor: Any third party engaged by us to process personal data on our behalf.
Data Principal: You, the individual whose personal data is being collected or processed.
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3. Categories of Personal Data Collected
We collect the following types of personal data to provide and improve our services:
1. Basic Information: Name, email address, contact number, and shipping/billing address.
2. Order and Transaction Data: Order ID, product details, payment status, and transaction information.
3. Payment Data: Limited payment details such as transaction references (we do not store complete credit/debit card or UPI details; payments are processed securely by third-party gateways).
4. Device and Technical Data: IP address, browser type, device information, and usage statistics collected via cookies or analytics tools.
5. Communications Data: Any correspondence sent to us via email or website forms.
6. Marketing Preferences: Your consent choices for receiving promotional communications.
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4. Purpose of Data Processing
We process your personal data only for lawful purposes, including:
To process and fulfill your orders.
To contact you regarding your purchases, delivery, or account.
To provide customer support and resolve disputes.
To manage transactions and detect or prevent fraud.
To improve our products, services, and website performance.
To send marketing communications (only with your explicit consent).
To comply with applicable laws and regulations.
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5. Legal Basis for Processing
As required under the DPDP Act, your personal data is processed on the following legal bases:
Consent: When you voluntarily provide data (e.g., when placing an order or subscribing to marketing).
Performance of Contract: When data is necessary to fulfill your purchase or service request.
Legal Obligation: When processing is required by law or government authorities.
Legitimate Use: For purposes permitted under the DPDP Act such as preventing fraud or ensuring network and information security.
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6. Consent and Withdrawal
By providing your personal data, you consent to its processing as described in this policy.
You may withdraw your consent at any time by contacting us at pawsomegadgets90@gmail.com.
However, please note that withdrawal of consent may affect our ability to provide certain products or services to you (for example, order fulfillment or after-sales support).
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7. Use of Cookies and Tracking Technologies
We use cookies and similar technologies to improve your browsing experience, analyze site traffic, and personalize content.
You may manage or disable cookies through your browser settings; however, some features of the website may not function properly without them.
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8. Data Sharing and Disclosure
Your personal data may be shared only when necessary and in accordance with the DPDP Act:
With Data Processors: Such as payment gateways, delivery partners, hosting providers, and customer support tools.
With Legal Authorities: If required by law or for the protection of our legal rights.
In Business Transfers: If our business undergoes a merger, acquisition, or reorganization, data may be transferred with due safeguards.
We do not sell, rent, or trade your personal data to any third parties.
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9. Data Storage and Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law (such as tax or accounting obligations).
Once the retention period expires, your data will be securely deleted or anonymized.
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10. Data Security
We implement reasonable technical and organizational measures to protect your data from unauthorized access, alteration, or loss.
While we strive to safeguard your data, please understand that no online system is completely secure.
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11. Cross-Border Data Transfers
If your personal data is transferred outside India, it will be done only in compliance with the provisions of the Digital Personal Data Protection Act, 2023 and with adequate safeguards to ensure the security of your data.
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12. Your Rights as a Data Principal
Under the DPDP Act, you have the following rights:
1. Right to Access: You may request a summary of your personal data being processed by us.
2. Right to Correction and Erasure: You may request correction or deletion of your personal data if it is inaccurate or no longer necessary.
3. Right to Grievance Redressal: You can raise a grievance if you believe your data has been misused or mishandled.
4. Right to Nominate: You may nominate another person to exercise your rights in case of your incapacity or death.
To exercise any of the above rights, please contact our Grievance Officer at the details provided below.
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13. Grievance Redressal Mechanism
In compliance with Section 13 of the DPDP Act, you may contact our Grievance Officer for any concerns, requests, or complaints regarding your personal data:
Grievance Officer – Pawsome Gadgets
📧 Email: pawsomegadgets90@gmail.com
We aim to acknowledge and resolve grievances within the timelines prescribed under the DPDP Act and relevant rules.
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14. Children’s Data
Our services are intended for users aged 18 and above. We do not knowingly collect or process personal data from children.
If we become aware that we have inadvertently collected data from a minor, we will promptly delete it.
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15. Updates to This Policy
We may modify this Privacy Policy periodically to reflect changes in our business practices or legal obligations.
Any updates will be posted on this page with a revised effective date. We encourage you to review this policy regularly.
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16. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Pawsome Gadgets
📧 Email: pawsomegadgets90@gmail.com